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Know your customer

Join CIM for another great webinar in the Webinar Express Series on Wednesday 15 July 2020.

The need to understand your customer has never been greater. In this talk, Ian Miller, CEO of award-winning digital agency, Crafted, will show how brands are using data and insight to drive better marketing. Expect tools and techniques to unlock a deeper understanding of customer behaviour, along with practical tips to turn it from insight into meaningful action. Ian will explain how knowing your customer can become your most powerful marketing tool.

Speaker: Ian Miller, CEO, Crafted 

As CEO, Ian delivers the growth strategy for Crafted as well as leading the day-to-day operations of a business with 70 staff across all functions from technical development solutions, UX and enterprise design challenges, and international-scale search marketing campaigns. A regular on the speaking scene, he has spoken on behalf of industry bodies such as the Chartered Institute of Marketing (CIM), Institute of Direct Marketing (IDM), and Institute of Directors (IoD). Ian believes that successful marketing comes from the right mix of creativity and data, something that often forms a central part of his talks.

The webinar is kindly hosted by CIM East of England and will last approximately 40 minutes with a Q&A session after the presentation. If you would like to register and attend the webinar please do so by here. Information on how to join will then be sent closer to the date of the webinar.

Wednesday 15th July, 2020
1:00 pm - 2:00 pm

Event website



How to book

You can register for this CIM Webinar Express here.



Online Webinar