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Job title:

Communications and Engagement Manager (Internal) – Fixed Term




Fixed Term (24 months) Full Time - 35 hr per week


Grade 7: £34,304 - £40,927

Closing date:

January 30, 2022 11:59 pm

How to apply:

For more info about the role, rewards and benefits of working with Durham University and to apply please click here.

As one of the UK’s leading universities, Durham is an incredible place to define your career while enjoying a high quality work/life balance. The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral.  A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience. They believe that inspiring their people to do outstanding things at Durham enables Durham people to do outstanding things in the world. Durham University finds it easy to be proud of the extraordinary people they have at Durham. They offer the inspiration, they achieve the outstanding, they invite you to join them.

The Department and role purpose

Durham University has an ambitious ten-year strategy (2017-2027) to achieve its objectives of becoming world-leading in research, teaching and the wider student experience.

The Director of Advancement, Marketing and Communications is the professional lead for teams spanning Communications, Marketing and Development and Alumni Relations. The team support the University’s strategy to enhance global awareness and reputation of Durham University.

Through the communications and engagement activity they create connected communities of brand ambassadors and advocates – both externally and internally with their students, staff, alumni and supporters.

This role sits within the Communications team, reporting to the Senior Communications & Engagement Manager (Internal), who reports to the Head of Communications and Engagement. The successful candidate will focus on internal communications and will be expected to work across teams to deliver integrated communications strategies, plans and activity. There are two roles available for a period of 24 months. One will focus predominantly on the University’s Respect agenda and related project work, and the other on Estates Futures and Finance.

Core responsibilities:

  • Designing and developing internal communications and engagement strategies, and associated activity plans, in support of pan-University programmes of work and core, institutional strategic priorities.
  • Contribute to the overall strategy for the promotion of the University’s activities in teaching and learning, research and business engagement and the wider student experience, including designing and developing related communications and engagement strategies and plans that support it.  Activity will be focused on internal staff and student audiences.
  • Proactively research, develop, package and promote compelling narratives and stories of the University’s excellence in teaching and learning, wider student experience, research and impact to internal (staff and student) audiences using a range of channels and methods.
  • Collect and analyse stakeholder feedback to inform service and activity improvement.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation. This includes working closely with colleagues in other Professional Services, especially the Vice-Chancellor’s Office, Human Resources & Organisation Development, Equality, Diversity & Inclusion, Strategy Delivery Unit, Estates & Facilities, and Finance.
  • Maintain an awareness of current policy for University business goals such as widening participation and access, and provision of advice using specialist knowledge.
  • Recognised professional practitioner and service specialist.
  • Implement changes to the design and development of service processes, techniques and deliverables for one or more service strands or project streams.
  • Provide specialist expertise and support with complexity of data and information sources, interpretation and analysis.
  • Contribute to development of operational service activities to ensure excellence in the stakeholder experience.
  • Collect and analyse stakeholder feedback to help define needs and requirements and the design and planning of services.
  • Deliver training, teaching and/or development delivery for stakeholders.
  • Contribute to and lead business meetings, working groups and sub-committees at departmental and operational service levels.
  • Responsible for managing small budgets for consumables and some capital items, keeping records and processing invoices.

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