Chantelle Doughty, Head of Policy & Campaigns at Thirteen Group, graduated with distinction from the CIM Marketing Leadership Programme, a postgraduate-level qualification, as she wanted to gain a professional qualification at a more senior level and work towards Chartered status.
Managing others can be deeply rewarding; it can also be frustrating and challenging! This session will help to build your confidence and skills when managing poor performance and inappropriate behaviour. Spotting problems early and providing effective feedback is essential to maintain a positive team and progress toward team goals. Feeling confident about addressing poor performance and unhelpful behaviour is an essential part of the people managers toolkit. The session will shed light on simple communication techniques that focus on addressing the issues whilst maintaining your relationship with members of your team.
Understanding others is key to your success as a people manager, in this session we will demystify the principles of behaviour, performance and learning so you understand the key factors that encourage and support positive behaviour and performance. Knowing how to influence, motivate and inspire others will help you to maximise the potential of the people in your team. We will apply some of the key concepts of behavioural science in a clear and practical way.
We will start with you, looking at your approach to managing others, exploring your preferred leadership style, identifying your strengths and drivers and anticipating personal challenges. In this session, we will also discover the foundations of emotional intelligence and enhance your self-awareness. Understanding yourself will help you to understand others. The ability to manage your own emotions and behaviours are essential to your success as a people manager and the content covered will give you clues as to your impact on others